This policy explains what personal data Intrakore collects, why we collect it, and what you can ask us to do with it. It covers both our website and the Intrakore platform used by contracting businesses across the UAE and the wider GCC.
Intrakore builds construction management and ERP software for contractors in the United Arab Emirates and the wider GCC. Our platform covers tendering, estimation, procurement, commercial control, site operations, finance and workforce management.
In this policy, “Intrakore”, “we” and “us” mean the Intrakore business. “You” means anyone whose personal data we handle — a website visitor, someone who books a demo, or a person using the platform at a customer organisation.
Intrakore handles personal data in two quite different situations, and your rights depend on which one applies.
| Situation | Our role |
|---|---|
| Our website, demo bookings, sales enquiries and marketing | We decide what is collected and why, so we are the controller. This policy governs that data. |
| Data a customer puts into the platform — their projects, costs, staff and workforce records | The customer decides what goes in and why. They are the controller and we are the processor, acting on their instructions under our contract with them. |
Your employer decides what personal data to record about you in Intrakore and how long to keep it. If you want to see, correct or remove that data, contact your employer first. We will help them respond, but we cannot act on their data without their instruction.
When you book a demo, email us, call us or message us on WhatsApp, we collect what you choose to share. Typically that is:
Like most websites, ours records limited technical information when you visit:
We use this to understand which pages are useful and to keep the site working. We do not use it to try to identify you personally.
Customers use Intrakore to run live projects, so the platform holds operational and commercial records: tenders, bills of quantities, purchase orders, variations, subcontract accounts, cost reports and site diaries. Most of that is business data rather than personal data.
Some of it is personal data, and some of it is sensitive. Depending on which modules a customer uses, the platform may hold:
Identity document details and biometric attendance data are treated as sensitive personal data under UAE law. Where a customer uses features that rely on them, the customer is responsible for having a lawful basis and for telling their workforce what is collected and why. We process this data only to provide the service to that customer.
We use the data described in section 3 to:
We rely on your consent where you have given it, on our legitimate interest in running and improving the business, and on legal obligation where a law requires us to keep records. You can withdraw consent at any time.
We do not sell personal data, and we do not share it with third parties for their own marketing.
Our website uses cookies and similar technologies. Some are necessary for the site to function. Others help us measure how the site is used.
| Type | What it does |
|---|---|
| Necessary | Keeps the site working — page delivery, security and form submission. These cannot be switched off. |
| Analytics and performance | Measures which pages are visited, how people arrive, and which links and buttons are used, so we can improve the site. We use third-party measurement tools for this, such as Google Analytics, Google Tag Manager, Microsoft Clarity and Bing Webmaster Tools. Some of these record general interaction patterns such as clicks and scrolling. |
You can block or delete cookies in your browser settings. Blocking analytics cookies will not stop you using the site.
We share personal data only where it is needed to run the business or where the law requires it. That means:
We take the security of customer data seriously and apply technical and organisational measures to protect it against loss, misuse and unauthorised access. Access to customer data is limited to people who need it to provide the service.
No system can be guaranteed completely secure. If a breach affects your personal data and presents a real risk to you, we will notify you and the relevant authority as required.
We keep personal data only as long as we need it for the purpose it was collected for, or as long as the law requires.
For enquiries and demo requests, we keep your details while we are in contact and for a reasonable period afterwards in case you come back to us. For data held inside the platform on a customer's behalf, the customer decides the retention period, and we follow their instructions.
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and under other data protection laws that may apply to you, you can ask us to:
To exercise any of these, email [email protected]. We will respond within the period the law allows, and we may need to verify your identity first.
If your data sits inside the platform because your employer put it there, please contact your employer, as explained in section 2.
Intrakore is business software sold to contracting companies. It is not directed at children, and we do not knowingly collect personal data from anyone under 18 through our website. If you believe a child has given us personal data, contact us and we will delete it.
We may update this policy as the product changes or as the law requires. The date at the top of this page shows when it was last revised. If a change materially affects how we handle your personal data, we will tell affected customers directly rather than relying on this page alone.
For any question about this policy, or to exercise any of the rights in section 10, get in touch.
